23bet Privacy Policy
We are committed to protecting your personal information. Learn how 23bet handles your data with full transparency and security.
Last Updated: January 2026Effective Date: This Privacy Policy is effective as of January 1, 2026. We may update it periodically; continued use of 23bet constitutes acceptance of any changes.
Introduction
23bet ("we", "our", or "the Platform") operates a digital betting and gaming service accessible to players in Bangladesh. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the conditions under which we share it with third parties, and the rights available to you as a user of the 23bet platform.
By registering an account or continuing to use 23bet, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision herein, you should discontinue use of the platform immediately and contact our support team to close your account.
This policy applies to all users of 23bet who access the platform from Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Players must be 21 years or older to register and use this platform.
All data transmitted to and from 23bet is protected by industry-standard SSL encryption, keeping your personal details secure at every step.
23bet never sells your personal data to advertisers or data brokers. Your information is used solely to operate, improve, and secure the platform.
We clearly state what data we collect, why we collect it, and how long we retain it — no hidden clauses or surprise disclosures.
We only contact you about your account, transactions, or platform updates. You can opt out of marketing communications at any time through account settings.
Certain data uses require your explicit consent. You may withdraw consent at any time; we will promptly update our processing activities accordingly.
Have a privacy concern? Our support team is available via email to address your data inquiries quickly and professionally.
Information We Collect
When you create and use an account on 23bet, we collect the following categories of personal information:
- Identity data: full name, date of birth, and a government-issued identification document for age verification (21+ requirement).
- Contact data: email address and mobile number (used for account verification, transaction alerts via bKash/Nagad/Rocket notifications, and support communications).
- Financial data: deposit and withdrawal transaction records, payment method references (e.g., bKash account references, Nagad wallet references) — full card or wallet numbers are never stored on our servers.
- Technical data: IP address, device type, browser type, operating system, and session log data collected automatically when you interact with the platform.
- Gameplay data: betting history, game session records, sports wager details (including cricket BPL and T20 bets), slot session activity, and crash game participation logs.
We collect only the minimum data necessary to deliver our services and meet applicable compliance obligations. We do not collect sensitive personal data categories such as racial origin, health information, or political opinions.
How We Use Your Information
The personal information we collect is used strictly for the following purposes:
- Account creation and management: to register your account, verify your identity (KYC), and ensure the 21+ age restriction is upheld on the 23bet platform.
- Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels in BDT.
- Platform security: to detect and prevent fraudulent activity, unauthorized access, money laundering, and the use of the platform by minors.
- Service improvement: to analyse gameplay patterns, optimize user experience across cricket betting, slots, live casino, and fishing games, and develop new features.
- Customer support: to respond to your account queries, resolve disputes relating to bonuses, wagering requirements, or withdrawal processing, and maintain support records.
- Responsible gaming: to monitor play patterns that may indicate problem gambling and, where required, apply account-level controls such as deposit limits or temporary suspensions in line with our Responsible Gaming policy.
23bet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any risk-assessment or fraud-detection process that may restrict your account is subject to human oversight and an appeals process available via our support team.
When and With Whom We Share Your Data
23bet does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share specific categories of data in the following limited circumstances:
- Payment processors and financial partners: transaction reference data is passed to bKash, Nagad, Rocket, or Upay solely to complete your requested deposit or withdrawal in BDT. These partners operate under their own privacy frameworks and are contractually prohibited from using your data for any purpose other than completing the transaction.
- Technology and gaming providers: game session data may be shared with licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi to the extent necessary to deliver gameplay, audit RNG fairness, and resolve game-result disputes.
- Legal obligations: where required by applicable law, court order, or regulatory directive, 23bet may disclose your personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
Outside of the circumstances described above, your personal data remains entirely within 23bet's control. We apply strict contractual safeguards to every third-party processor we engage, requiring them to process your data only on our documented instructions and to maintain appropriate technical and organisational security measures.
Cookies and Tracking Technologies
23bet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device that allow us to recognise your browser session, maintain your login state, remember your preferences, and measure how the platform is used. We use the following categories of cookies: essential cookies (required for the platform to function), functional cookies (remembering your language and display preferences), and analytics cookies (aggregated, anonymised usage data used to improve performance).
You can control or disable non-essential cookies through your browser's settings. Please note that disabling certain cookies may affect your ability to use some features of 23bet, such as maintaining your login session. We do not use third-party advertising cookies or share cookie data with external advertising networks.
Common Privacy Questions
Can I request a copy of my personal data held by 23bet?
Yes. You have the right to request a copy of all personal data 23bet holds about you. Submit your request to [email protected] with your registered email address and account username. We will respond within a reasonable timeframe, typically within 30 days.
Does 23bet share my data with other gambling sites or marketing companies?
No. 23bet does not sell, rent, or share your personal data with other gambling operators or external marketing agencies. Data sharing is limited strictly to payment processors (bKash, Nagad, Rocket), licensed game providers, and authorities where legally required — as detailed in the sharing section above.
How do I delete my 23bet account and have my data removed?
To request account deletion and erasure of your personal data, contact [email protected] from your registered email address. Please note that certain data may be retained for the minimum period required by financial compliance obligations (such as transaction records) even after your account is closed. We will confirm the data retention period applicable to your request at the time of closure.
How Long We Keep Your Data
23bet retains your personal data for as long as your account remains active and for a defined period after account closure, as required by financial compliance and responsible gaming obligations. Transaction records and account history are retained for a minimum of five years following account closure to satisfy anti-money laundering and financial audit requirements.
Analytics and gameplay data that is not linked to financial transactions is anonymised after twelve months of account inactivity. Once anonymised, this data can no longer be traced back to you as an individual and is retained only in aggregate form for platform improvement purposes.
If you request account deletion, we will erase or anonymise all data that we are not legally required to retain. We will clearly communicate which categories of data must be kept and for how long at the time we process your deletion request.
How We Protect Your Data
23bet employs a layered security architecture to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, strict access controls limiting staff access to personal data on a need-to-know basis, and regular internal security reviews. Our platform infrastructure is monitored around the clock to detect and respond to anomalous activity.
While we apply rigorous technical and organisational safeguards, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected users promptly and take immediate remedial action. We encourage you to use a strong, unique password for your 23bet account and to keep your login credentials confidential at all times.
Your Data Rights as a 23bet User
As a user of the 23bet platform, you have the following rights with respect to the personal data we hold about you:
- Right of access: you may request a copy of all personal data we hold about you, free of charge, once per calendar year.
- Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
- Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data. We will confirm which data can be erased and which must be retained, and the applicable retention period.
- Right to restrict processing: you may ask us to pause the processing of your data in certain circumstances, such as while a rectification request is being assessed.
- Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests where you believe your fundamental rights outweigh those interests.
To exercise any of the above rights, please contact our support team at [email protected] with your registered email address and a description of your request. We will acknowledge your request promptly and respond within 30 days. If your request requires additional verification to confirm your identity, we will let you know.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 23bet handles your personal data, our support team is ready to assist you. We are committed to resolving all privacy-related enquiries promptly and professionally.
Email: [email protected]
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